THE T&CS
These General Terms and Conditions of Sale describe the terms and conditions by which a customer may acquire a product offered by the company Familin’ on the www.familinbordeaux.fr website.
Familin’ markets offers for partners at pricing conditions contractually negotiated with these partners.
PRODUCT PRESENTATION
Familin endeavours to describe the products offered as accurately as possible using the information available to it at the time of publication on the www.familinbordeaux.fr website. The information is for information purposes only. They are subject to change by our partners, for reasons that are their responsibility without our knowledge.
PRODUCT VALIDITY
The products offered for sale may be subject to certain conditions clearly specified in the description of the product, in particular the validity of the tickets.
TICKET PRICES
Ticket prices have been negotiated with our partners. The prices of these are in force on the day of purchase and displayed including VAT.
TICKET DELIVERY
The products purchased are delivered in the form of coupons and sent by email to the customer at the address provided at the time of purchase.
IS MY ONLINE PAYMENT SECURE?
Tickets can be purchased online, via payment by credit card. Familin does not have your credit card number on its servers at any time. The following cards are accepted: Carte Bleue, Visa, Mastercard, American Express, 4 stars, Maestro, Aurore card.
CUSTOMER SERVICE
For any information or questions, our customer service is available by contacting us by e-mail.
RIGHTS OF WITHDRAWAL
In accordance with Article L121-20, paragraph 12 of the Consumer Code, the buyer may not exercise his right of withdrawal concerning goods transport services, car rental, catering or leisure activities (ticketing). These will therefore not be subject to any refund. In the event of an exceptional refund, an adjustment fee will be levied.
RIGHT OF ACCESS AND RECTIFICATION OF PERSONAL DATA
The collection and processing by Familin of the personal data transmitted to it on the www.familinparis.fr site has been the subject of the CNIL declaration n° 1923904 v 0. In accordance with article 34 of the Data Protection Act of 6 January 1978, you have the right to access, rectify, modify and delete data concerning you.
THE FAMILY COMPANY’
Familin is the publisher of the www.familinparis.fr and www.familinbordeaux.fr websites and is registered with the Paris Trade and Companies Register under number 53846687100018.
CLAIMS AND DISPUTES
These general terms and conditions of sale are subject to French law. Any claim or dispute relating to a ticket purchase must be submitted to Familin within 72 working hours of purchase on the www.familinbordeaux.fr website by email. In the event of persistent disagreement, the only competent court is that of the Commercial Court of Paris.